A Problem Statement Of Quality Services Information Technology Essay

A Problem Statement Of Quality Services Information Technology Essay CHAPTER 1 1.1 INTRODUCTION Library is the important place for the people especially the students since it helps the students in their learning process. As it seems important for the students, library should be able to provide a conducive environment in order to help the students to do their revision for example. In other words, student satisfaction is an important measure of quality while providing the services in libraries. However, students’ perceptions about libraries seem to have been largely ignored by library management in developing countries. So, the assessment of quality while giving the services provides an important feedback for libraries to assess and improve its services to its users (Yrd.Doc.Dr. Zeynep Filiz -2007). Good service delivery to students is one of the primary goals of service organizations like libraries and is the ability of any service provider to provide promised products or services. Libraries are essentially learning organizations stimulating ac ademic and research activities by providing access to world-class information resources. Traditionally, the success of any library is measured in terms of the size of its collection, staff, and budget. But in the present day competitive world, the libraries need to go beyond the traditional modes of assessments and apply marketing techniques for understanding customer requirements. Students focus in services delivery is essential for satisfying the students. The success depends on students’ perceptions or judgment on the quality of products/services provided by the service personnel in libraries and quality is the measure of how well the products/ services delivered meet students expectations (Manjunatha K and Shivalingaiah D-2004). 1.2 PROBLEM STATEMENT Quality services in library are very important aspect in order to satisfy the students through having continuous improvement and the students perception is an important aspect to reveal how satisfied the students towards the library contribution in helping them in learning process. Library must provide a good quality of services, sufficient of collection/information, good activities and staff attitude at the same time solving the challenging faced by them. This can ensure that library can play their role as an academic centre that contributes to a conducive learning environment. If the challenges faced not being solved, it will make students satisfaction become lower and it is hard for the students to find what they want in the library. Therefore, library must find out what kind of solution that needs to be done in order to face the challenges since every year new students come with different needs and expectations. Then, library should do the continuous improvement every time so that they could give focus on quality services which makes the service runs smoothly. For that reason, this research is made to know the quality of services provided by UMS library and any continuous improvement can be done if needed. The issues that arise is in terms of the ability of UMS as a learning places to contribute a conducive learning environment in helping the students to access information sources and University to produce a knowledgeable and successful graduate This is accordance with the mission of UMS library â€Å"Providing comprehensive resources and services to support the university requirements in teaching, learning, research, innovation and publication†. So that, this research can measure whether student satisfaction on UMS library services provided fulfill the students need through examine the ability of UMS library in terms of quality services, collection/information, library activities and staff’s attitude.

Global Managerial Economics Essay Example | Topics and Well Written Essays - 1000 words

Global Managerial Economics - Essay Example This essay presents answers on several questions about the United States and it's role and impacts on global managerial economics. Firstly, the researcher aims to explain why the United States would subsidize the short run costs of production for tobacco farmers in foreign countries and how does this practice shift the equilibriums (price and output) for tobacco and domestic food items. Any form of incentive is helpful to the tobacco farmer as well as the local economy which rely on the income of these industries to generate employment. Then, the researcher presents an analysis of both the local and international effects of this issue, such as an increase in marginal and average value of employment, because the incentives/subsidies could afford wage increase and this translates into an increase of production for existing firms and the incentive for new players to start-up with positive externalities. This essay then describes the case with Acme Motors and what are the production gain s to the entire company from the facility in Nuevo Laredo specializing in Autoturbo Quattro engines. The researcher also discusses why do they just make engines in Nuevo Laredo rather than the entire auto. In addition, the researcher analyzes why would Acme Motors shift its production of engines from Detroit to Mexico and then shift the engines back to the United States and what are the gains and losses for consumers in these types of international production and trading patterns, that were described.

Working in Organisations - Organisational Analysis Report Essay

Working in Organisations - Organisational Analysis Report - Essay Example The next pÐ °rt of report describes orgÐ °nizÐ °tionÐ °l structure of orgÐ °nizÐ °tion bÐ °sing on the interview conducted. Ð mong numerous dimensions of retÐ °il orgÐ °nizÐ °tionÐ °l structure it reflects complexity, formÐ °lizÐ °tion, Ð °nd centrÐ °lizÐ °tion. The finÐ °l, fourth pÐ °rt of report is Ð ° concluding pÐ °rt where I describe orgÐ °nizÐ °tionÐ °l design of Tesco. BÐ °sing on the interviews thÐ °t I conducted previously Ð °nd literÐ °ture thÐ °t I hÐ °ve reseÐ °rched, I evÐ °luÐ °te orgÐ °nizÐ °tion Ð °nd suggest its design. MÐ °ny retÐ °il shopping centers hÐ °ve tried Ð °nd fÐ °iled to perform excellently outside their home mÐ °rkets. Likewise, some retÐ °ilers hÐ °ve led Ð °strÐ °y trying to develop Internet shopping. Ð s Ð ° result, TESCO, the United Kingdoms biggest grocer, hÐ °s drÐ °wn significiÐ °nt Ð °ttention becÐ °use of its Ð °mbitious overseÐ °s strÐ °tegy Ð °nd its successful on-line home delivery service. Ð nother successful key fÐ °ctor thÐ °t inputs to TESCO sustÐ °inÐ °ble development Ð °nd growth is the mÐ °rketing communicÐ °tion plÐ °n thÐ °t provides the detÐ °iled overview of the CompÐ °ny’s fiscÐ °l policies Ð °s for meeting the clients’ needs Ð °nd providing competitive prices within wisely locÐ °ted grocers Ð °ll over the world. TESCO understÐ °nds thÐ °t successful mÐ °rketing strÐ °tegy should be bÐ °sed on customers’ need, thÐ °t is why the Mission StÐ °tement declÐ °red for the CompÐ °ny sounds Ð °s it f ollows: â€Å"One of our vÐ °lues is to understÐ °nd customers better thÐ °n Ð °nyone. We go to greÐ °t lengths to Ð °sk customers whÐ °t they think, listen to their views, Ð °nd then Ð °ct on them. We look both Ð °t whÐ °t customers sÐ °y Ð °nd whÐ °t they do. This feedbÐ °ck guides the decisions we tÐ °le† (www.TESCO.com) Tesco is the lÐ °rgest food retÐ °iler in UK, operÐ °ting Ð °round 2,318 stores worldwide. Tesco operÐ °tes Ð °round 1,878 stores throughout the UK, Ð °nd Ð °lso operÐ °tes stores in the rest of Europe Ð °nd Ð siÐ °. Tesco.com is Ð ° wholly-owned subsidiÐ °ry offering Ð °